{"id":2695,"date":"2018-05-10T11:55:17","date_gmt":"2018-05-10T08:55:17","guid":{"rendered":"https:\/\/www.ozgurguler.net\/blog\/?p=2695"},"modified":"2018-05-10T11:57:21","modified_gmt":"2018-05-10T08:57:21","slug":"internetten-sikayet-donemi-basladi","status":"publish","type":"post","link":"https:\/\/www.ozgurguler.net\/blog\/internetten-sikayet-donemi-basladi\/","title":{"rendered":"\u0130nternetten \u015fikayet d\u00f6nemi ba\u015flad\u0131!"},"content":{"rendered":"

<\/p>\n

Ald\u0131\u011f\u0131n\u0131z \u00fcr\u00fcnlerde \u00e7\u0131kan her hangi bir sorunu b\u00fcrokrasi engellerine tak\u0131lmadan TUB\u0130S’e bildirebilirsiniz… Peki T\u00dcB\u0130S nedir?<\/h3>\n

e-Devlet T\u00fcketici \u015eikayet Ba\u015fvuru Adresi =<\/span><\/strong> https:\/\/tuketicisikayeti.gtb.gov.tr<\/a><\/p>\n

T\u00fcketicilerin \u015fik\u00e2yetlerini 7 g\u00fcn 24 saat, evinden, i\u015fyerinden, oturdu\u011fu yerden iletebilece\u011fi T\u00fcketici Bilgi Sistemi (T\u00dcB\u0130S), vatanda\u015flar\u0131 b\u00fcrokrasiden kurtard\u0131.\u00a0<\/strong><\/p>\n

T\u00fcketiciler ald\u0131klar\u0131 \u00fcr\u00fcnlerde sorun \u00e7\u0131kmas\u0131 durumunda internetten \u015fik\u00e2yette bulunacak. Zaman’\u0131n haberine\u00a0g\u00f6re, vatanda\u015flar\u0131n \u00e7ekti\u011fi fi\u015fin g\u00f6r\u00fcnt\u00fcs\u00fc ve dilek\u00e7e an\u0131nda T\u00fcketici Hakem Heyetleri’nin \u00f6n\u00fcne d\u00fc\u015fecek ve k\u0131sa s\u00fcrede t\u00fcketicinin \u015fik\u00e2yeti sonu\u00e7land\u0131r\u0131lacak.<\/p>\n

T\u00fcrk Patent Enstit\u00fcs\u00fc’nde d\u00fczenlenen t\u00f6rende T\u00dcB\u0130S’in a\u00e7\u0131l\u0131\u015f\u0131n\u0131 yapan Sanayi ve Ticaret Bakan\u0131 Nihat Erg\u00fcn, “Daha \u00f6nce devletin kap\u0131s\u0131n\u0131 t\u0131klad\u0131\u011f\u0131n\u0131zda cevap veren olmazd\u0131. \u015eimdi bilgisayardan bir tu\u015fla t\u0131klad\u0131\u011f\u0131n\u0131zda sizi kar\u015f\u0131layan elektronik ortamlar var.”<\/strong> dedi. T\u00fcketicilerin 938,75 liran\u0131n alt\u0131ndaki al\u0131\u015fveri\u015fleriyle ilgili \u015fik\u00e2yetlerini hakem heyetlerine g\u00f6t\u00fcrd\u00fcklerini anlatan Erg\u00fcn, ge\u00e7en y\u0131l yap\u0131lan 143 bin ba\u015fvurunun y\u00fczde 83’\u00fcn\u00fcn t\u00fcketiciler lehine sonu\u00e7land\u0131\u011f\u0131n\u0131 bildirdi.<\/p>\n

T\u00fcketicilerin, \u015fik\u00e2yetlerin yaz\u0131labilece\u011fi t\u00fcketici.gov.tr ve e-devlet adreslerini kullanabilece\u011fini aktaran Erg\u00fcn, e-devlete girmek i\u00e7in gerekli olan \u015fifrenin ve mobil imzan\u0131n \u00e7ok az vatanda\u015fta oldu\u011funu s\u00f6yledi ve “Herkesi PTT’den 1 liraya e-devlet \u015fifresi almaya davet ediyorum. 1 defal\u0131k k\u00fc\u00e7\u00fck zahmet ve maliyetten ka\u00e7\u0131nmayal\u0131m.”<\/strong> \u00e7a\u011fr\u0131s\u0131nda bulundu. Adreslere girildikten sonra T\u00dcB\u0130S’e ba\u011flanmak gerekti\u011fine i\u015faret eden Bakan, t\u00fcketicilerin \u015fik\u00e2yet dilek\u00e7esini doldurduktan sonra al\u0131nan \u00fcr\u00fcn fi\u015fini ekleyerek elektronik ortama b\u0131rakaca\u011f\u0131n\u0131 aktard\u0131. Teknolojiyi kullananlar\u0131n haklar\u0131n\u0131 daha rahat arayacaklar\u0131n\u0131 dile getiren Erg\u00fcn, \u015fik\u00e2yetlerin sisteme ba\u015fvuran ki\u015finin bulundu\u011fu ildeki hakem heyetlerine y\u00f6nlendirilece\u011fini s\u00f6yledi. T\u00dcB\u0130S ile t\u00fcketicinin ma\u011fduriyetlerinin k\u0131sa zamanda sonu\u00e7lanaca\u011f\u0131n\u0131 ifade eden Sanayi ve Ticaret Bakan\u0131, en iyi firma denetimini devletin de\u011fil, t\u00fcketicinin yapaca\u011f\u0131n\u0131 belirterek herkesi T\u00dcB\u0130S’e girmeye davet etti.<\/p>\n

Bakan Erg\u00fcn’\u00fcn konu\u015fmas\u0131n\u0131n ard\u0131ndan sistem tan\u0131t\u0131ld\u0131 ve 13. Geleneksel T\u00fcketici \u00d6d\u00fclleri verildi. 6 dalda 22 \u00f6d\u00fcl takdim edildi. Bilin\u00e7li T\u00fcketici \u00d6d\u00fcl\u00fc dal\u0131nda \u0131srarl\u0131 vatanda\u015flar\u0131n elde ettikleri ba\u015far\u0131lar vard\u0131. \u0130lknur K\u00f6se isimli t\u00fcketici yurtd\u0131\u015f\u0131 g\u00f6r\u00fc\u015fmelere kapal\u0131 oldu\u011fu halde yurtd\u0131\u015f\u0131 g\u00f6r\u00fc\u015fme yapt\u0131\u011f\u0131 gerek\u00e7esiyle telefonundan d\u00fc\u015fen 270 kont\u00f6r\u00fcn 51,30 liral\u0131k paras\u0131n\u0131 GSM \u015firketinden ald\u0131. Evine kendinden habersiz tak\u0131lan ak\u0131ll\u0131 su sayac\u0131n\u0131 T\u00fcketici Hakem Heyeti’ne g\u00f6t\u00fcren Erol Korkan da 360 liray\u0131 alarak ak\u0131ll\u0131 su sayac\u0131n\u0131n s\u00f6k\u00fclmesini sa\u011flad\u0131. Hac\u0131 Osman Karag\u00f6z de hesab\u0131ndan herhangi bir hizmet kar\u015f\u0131l\u0131\u011f\u0131 olmadan kesilen hesap kesim \u00fccretini geri alma ba\u015far\u0131s\u0131 g\u00f6sterdi. Karag\u00f6z, salondakilerden b\u00fcy\u00fck alk\u0131\u015f ald\u0131.<\/p>\n","protected":false},"excerpt":{"rendered":"

Ald\u0131\u011f\u0131n\u0131z \u00fcr\u00fcnlerde \u00e7\u0131kan her hangi bir sorunu b\u00fcrokrasi engellerine tak\u0131lmadan TUB\u0130S’e bildirebilirsiniz… Peki T\u00dcB\u0130S nedir? e-Devlet T\u00fcketici \u015eikayet Ba\u015fvuru Adresi = https:\/\/tuketicisikayeti.gtb.gov.tr T\u00fcketicilerin \u015fik\u00e2yetlerini 7 g\u00fcn 24 saat, evinden, i\u015fyerinden, oturdu\u011fu yerden iletebilece\u011fi T\u00fcketici Bilgi Sistemi (T\u00dcB\u0130S), vatanda\u015flar\u0131 b\u00fcrokrasiden kurtard\u0131.\u00a0 T\u00fcketiciler ald\u0131klar\u0131 \u00fcr\u00fcnlerde sorun \u00e7\u0131kmas\u0131 durumunda internetten \u015fik\u00e2yette bulunacak. Zaman’\u0131n haberine\u00a0g\u00f6re, vatanda\u015flar\u0131n \u00e7ekti\u011fi fi\u015fin g\u00f6r\u00fcnt\u00fcs\u00fc […]<\/p>\n","protected":false},"author":4,"featured_media":2696,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[105],"tags":[114,111,108,107,110,115,109,113,112,106],"class_list":["post-2695","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-e-devlet-islemleri","tag-basvuru","tag-bildirim","tag-e-devlet","tag-edevlet","tag-sikayet","tag-tubis","tag-tuketici","tag-tuketici-haklari","tag-tuketici-sikayet","tag-turkiye-gov-tr"],"_links":{"self":[{"href":"https:\/\/www.ozgurguler.net\/blog\/wp-json\/wp\/v2\/posts\/2695","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ozgurguler.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ozgurguler.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ozgurguler.net\/blog\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ozgurguler.net\/blog\/wp-json\/wp\/v2\/comments?post=2695"}],"version-history":[{"count":1,"href":"https:\/\/www.ozgurguler.net\/blog\/wp-json\/wp\/v2\/posts\/2695\/revisions"}],"predecessor-version":[{"id":2697,"href":"https:\/\/www.ozgurguler.net\/blog\/wp-json\/wp\/v2\/posts\/2695\/revisions\/2697"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ozgurguler.net\/blog\/wp-json\/wp\/v2\/media\/2696"}],"wp:attachment":[{"href":"https:\/\/www.ozgurguler.net\/blog\/wp-json\/wp\/v2\/media?parent=2695"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ozgurguler.net\/blog\/wp-json\/wp\/v2\/categories?post=2695"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ozgurguler.net\/blog\/wp-json\/wp\/v2\/tags?post=2695"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}